Subscription Terms

These Subscription Terms explain how paying for Senior Halo works. They are part of our Terms of Service, which include an agreement to resolve disputes through individual arbitration instead of class actions or jury trials. Senior Halo is offered by Internet Venture Holdings LLC, a Wyoming limited liability company (“Senior Halo,” “we,” “us”).

Before you pay, the checkout page shows the plan, the price, how often you’ll be charged, and how to cancel. By checking the box and completing your purchase, you agree to these terms and authorize the charges described here.

Prices are in U.S. dollars. Sales tax is added where the law requires it and shown before you pay. One subscription covers one member, plus the family contacts the member chooses to add for alerts.

We sometimes offer a lower price for a short first period, such as $1.99 for your first week (7 days), then $34.97 a month. The checkout page always shows the intro price, how long it lasts, and the regular price that follows.

• When the intro period ends, your plan continues automatically at its regular price and renews on that schedule until you cancel.
• To avoid the regular charge, cancel any time before the intro period ends.
• We’ll email you before your intro period ends to remind you of the price that’s coming.
• Intro offers are for new members, one per person and household, unless the offer says otherwise.

Your subscription renews automatically at the end of each period, and we charge the payment method on file the price for the next period, until you cancel. Monthly plans renew every month, 6-month plans every 6 months, and yearly plans every year, counted from the day your paid period began.

You authorize Internet Venture Holdings LLC and our payment processor to charge your payment method for each renewal. If you keep more than one payment method on file, we may charge another one if the first fails.

• Right after you sign up, we email a confirmation with your plan, price, renewal schedule, and how to cancel.
• We email a receipt for every charge.
• We email a reminder before an intro period ends.
• We email a reminder 15 to 45 days before a 6-month or yearly plan renews.
• At least once a year, we remind every member of their plan, its price, and how to cancel.

You can cancel at any time, in whichever way is easiest:

• Online: sign in and choose “Cancel my membership” on your account page.
• By email: write to cancel@seniorhalo.com from the email on your account.
• By phone: call (866) 326-1160.

We treat your request as made when we receive it, even if we confirm it later, and we send a confirmation by email. Cancelling stops future charges. You keep access through the end of the period you’ve already paid for, including an intro period. Uninstalling the browser extension does not cancel your subscription.

A family member or helper can cancel for you if they are listed on your account or have your permission. To confirm it’s really you, we’ll check details on the account. We will never ask for your password, a security code, or payment details to cancel.

Our 30-day promise

• First full-price charge: on any plan, ask within 30 days of your first full-price charge and we’ll refund that charge in full, plus any intro fee you paid.
• 6-month and yearly renewals: ask within 30 days after the renewal charge and we’ll refund it in full.

To ask, email cancel@seniorhalo.com or call (866) 326-1160. A refund also ends the subscription for that period. Refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

Everything else

Other charges, including monthly renewals, aren’t refundable, and we don’t give partial refunds for unused time in a period, except where the law requires it or as described in our Terms of Service if we end your service without cause. We may make exceptions when something has gone wrong. Just ask.

Payments are processed by our payment processor. We don’t store full card numbers. Keep your payment details up to date in your account. Your card network may also update an expired card automatically.

If a charge fails, we’ll email you and try again over the following days. If we still can’t collect payment, we may pause or end your service. You remain responsible for amounts owed for service you received.

We may change our prices. If the price of your plan goes up, we’ll email you at least 7 days, and no more than 30 days, before the new price applies. The new price applies from your next renewal after that notice. If you don’t want to pay the new price, cancel before that renewal.

You can switch plans at any time from your account or by calling us. A switch takes effect at your next renewal date unless we agree otherwise.

If a charge looks wrong, contact us first at support@seniorhalo.com or (866) 326-1160. We can usually fix it the same day, faster than a card dispute. If you file a dispute with your bank, we may pause the account while it’s reviewed. You can still contact your bank at any time, and nothing here limits your rights under the law.

Internet Venture Holdings LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Cancellations and refunds: cancel@seniorhalo.com
Support: support@seniorhalo.com
Phone: (866) 326-1160